IMPORTANT:

We will need you to send us photos of the product to our email hola@trustii.es according to the case:

 

  1. If the reason for the return is related to the condition of the product, we will need you to send us the following photos:

 

  • Photos of the product: We need photos of the product to verify that it has arrived and / or to appreciate the breakage or poor condition of the product (depending on the reason for the return).

 

  • Photos of the internal packaging (Only if the return is related to the poor condition of the product): We need a photo of the packaging to see the internal packaging of the shipment.

 

  • Photos of the external packaging (Only if the return is related to the poor condition of the product): We need a photo of the external packaging, 1) where you can see if there is any blow and 2) where you can see the carrier's label.

 

   2. If the reason is different, we will only need photos of the product to verify that it has                     arrived.